Case Management

Compassionate Support for Every Gator

Campus Case Management provides non-clinical, individualized support for students navigating personal, academic or social challenges. Our goal is to empower students through problem-solving, advocacy and connection to both on-campus and community resources. 

Each Case Manager brings deep experience and care, offering a strength-based approach to student well-being, growth and success. 

Role of a Case Manager

Faculty sitting with a student talking and pointing at a laptop

Case Managers: 

  • Work with any SFSU student who needs care, support or guidance.
  • Focus on problem-solving, learning and student growth.
  • Create individualized care plans tailored to student needs.
  • Assist in navigating campus and community resources.
  • Help students strengthen their support systems and build resilience.
  • Foster self-agency, confidence and personal accountability.
  • Provide advocacy, referrals and follow-up support. 

Get the Help You Need

At SFSU, we believe every student deserves to be supported, heard and connected to the resources that help you thrive.

  • If you are concerned about the well-being of a student, please submit a Care and Support referral.
  • Our Gator Care team will review the report, assign it to the most appropriate case manager and ensure timely follow-up.
  • Referrals can be submitted by faculty, staff, students, parents or community members — anyone who wants to help connect a student to support. 

💡 Students are often more receptive to outreach when they know a referral has been made on their behalf. You may wish to let them know that someone from the Care Team will be reaching out. 

Care and Support Referral Form 
 

You’re in the right place. 

If a student is experiencing food insecurity, housing challenges or financial hardship, please use the Care and Support Referral Form. 

Our Case Management and Basic Needs Initiatives teams work closely together to provide wraparound services and connect students to immediate help. 

Visit the Basic Needs Center

Case Management is not a substitute for counseling or therapy, but it can serve as a crucial first step in identifying the right kind of support. 

Case Managers can help students explore options, including referrals to Counseling and Psychological Services (CAPS) for clinical care, therapy or crisis support. 

If a student expresses a need for emotional or mental health services, connect them with Counseling and Psychological Services (CAPS) 

General Campus Resources