SafeWalk Services

The University Police Department offers two distinct personal safety services to meet the needs of the campus community: 

• SafeWalk Service: Available 24 hours a day, 7 days a week, SafeWalks are provided upon request to enhance personal safety while walking on campus. This service is open to all students, faculty, staff and campus guests. 

• Mobility Transport Service: Mobility transport is available for individuals with temporary or permanent mobility limitations, including students, faculty, staff and campus guests. This service is intended to support those who require assistance navigating the campus due to physical disability or impairment. 

Both services are designed to promote accessibility and safety across the university. For additional information or to request assistance, please contact the UPD Dispatch Center at 415-338-7200. 

For questions, concerns, or approval regarding scheduled Mobility Transports, please contact the Disability Programs and Resource Center (DPRC). DPRC is the primary resource for coordinating mobility assistance and ensuring access for individuals with temporary or permanent disabilities. 

If you require a reasonable accommodation for pre-scheduled rides, reach out to DPRC to initiate the request process. 

Contact DPRC  

• Visit DPRC's page

• Phone: (415) 338-2472

• Email: dprc@sfsu.edu

These services are available to: 

• Students 

• Faculty and staff 

• Campus visitors

To request a SafeWalk or Mobility transportation service: 

• Call (415) 338-7200 

• Press 0 to speak directly with a dispatcher 

• Clearly state the type of service you need (SafeWalk or Mobility assistance)

• SafeWalk Service: SafeWalks are provided by trained, uniformed Student Community Service Partners, Community Service Specialists or University Police Officers. These escorts are available to ensure your safety while walking on campus, especially during evening or nighttime hours. 

• Mobility Transport Service: Mobility transports are typically provided by Student Community Service Partners and Community Service Specialists. In limited circumstances, University Police Officers may assist with mobility transport when other personnel are unavailable. 

Both services are coordinated by the University Police Department to promote safety, accessibility and inclusion across campus.

All SafeWalk and mobility transport services are provided by uniformed personnel to ensure safety, accountability and visibility. You may request that your escort or transport be provided specifically by a Student Community Service Partner or a Community Service Specialist, rather than a Police Officer. However, this option is only available when those staff members are on duty. 

Please note that University Police Officers are available 24/7, year-round, and may be assigned to fulfill your request if other personnel are unavailable. 

If you have specific concerns or accommodation needs related to this, we encourage you to contact the UPD Dispatch Center at 415-338-7200. or the Disability Programs and Resource Center (DPRC) for support.

• SafeWalk Service: SafeWalks are available to all on-campus locations, including academic buildings, parking lots and attached residential properties. Additionally, SafeWalks may be provided to off-campus residential properties within University Park North and University Park South. 

• Mobility Transport Service: In circumstances where services provided by the Disability Programs and Resource Center (DPRC) are unavailable, the University Police Department may provide mobility transport support to on-campus locations, including academic buildings, parking lots, and attached residential properties, as well as off-campus residential properties within University Park North and University Park South.  

Both services are designed to support your safety and accessibility needs while navigating campus. For specific route questions or eligibility, please contact the UPD Dispatch Center at 415-338-7200or the Disability Programs and Resource Center (DPRC).

No—these services are not taxi or personal errand services. SafeWalk and mobility transport are strictly intended to support safe and accessible travel within campus boundaries, including: 

• On-campus academic buildings 

• Campus parking lots 

• Attached residential properties 

• Off-campus university-affiliated residential properties 

Department of Campus Safety (DCS) personnel will not transport individuals to off-campus locations such as malls, stores, or other personal destinations, nor will they wait while errands are conducted. 

Due to high demand, it’s important that these services are used appropriately to ensure timely support for those who genuinely need assistance. Misuse may result in longer wait times and reduced availability for others. 

SafeWalk and mobility transport services are provided on a first-come, first-served basis. Wait times may vary depending on several factors, including: 

• The number of active service requests 

• The distance of each transport or escort 

• The availability of personnel 

Services are primarily staffed by Student Community Service Partners. When they are not on duty, Community Service Specialists and University Police Officers may be assigned to fulfill requests. 

If you require a reasonable accommodation for pre-scheduled rides due to a disability or mobility limitation, please contact the Disability Programs and Resource Center (DPRC) to initiate the accommodation process. 

• SafeWalk Service: SafeWalks are walking escorts. You will be accompanied by a Department of Campus Safety (DCS) team member either on foot or on a bicycle, depending on availability and location. This service is designed to promote visibility and safety while traveling across campus. 

• Mobility Transport Service: Mobility transports are provided primarily using on-campus open-air carts, which are designed to assist individuals with limited mobility. These carts operate only on University property and are not permitted on public roadways due to legal restrictions. In certain cases, mobility transport may be supplemented by University Police Department personnel and vehicles when appropriate. 

Both services are tailored to meet your safety and accessibility needs while navigating campus. If you have specific concerns or accommodation requests, please contact UPD Dispatch Center at 415-338-7200 or the Disability Programs and Resource Center (DPRC).

Attached Residential Properties These are housing facilities that are physically connected to or located directly on the main campus. They include: 

• Mary Park Hall 

• Mary Ward Hall 

• The Towers at Centennial Square 

• The Towers Junior Suites 

• The Village at Centennial Square 

• West Grove Commons 

Off-Campus Residential Properties These are university-affiliated housing locations that are situated outside the main campus boundaries. They include: 

• University Park North 

• University Park South 

• Manzanita Square

We strive to provide these services 24 hours a day, 7 days a week, year-round. However, service availability may be impacted by unforeseen circumstances. Situations that could delay or prevent service include, but are not limited to: 

• Emergency responses requiring immediate attention 

• Vehicle or cart malfunctions 

• High volume of requests or limited staffing availability 

While every effort is made to fulfill all service requests promptly, service is not guaranteed under all conditions.