Policies and Procedures

Policies and Procedures

DPRC policies and procedures are derived from applicable laws and CSU policies. These include, but are not limited to, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act and CSU Executive Order 1111. Please read through this page for an overview of DPRC’s policies.  

General Policy Information

Expand the sections below to find resources on common policy topics.

CSU Executive Order 1111 describes each school’s responsibilities in the provision of reasonable accommodations. 

  • FERPA limits what information can be shared with third parties without having the student’s written consent. 
  • DPRC cannot answer specific questions about a student’s accommodations without an Information Exchange Authorization. 
  • Having an IEA in place does not allow parents to direct DPRC staff or make accommodations requests on the student’s behalf. 

Read more about the Family Education Rights and Privacy Act.

  • Definition: An Emotional Support Animal (ESA) is an animal that provides emotional support that alleviates one or more identified symptoms or effects of a person's disability. Unlike a service animal, it is not trained to perform specific tasks. 
  • Documentation: To qualify for an ESA, students must present a letter from a licensed provider that meets the documentation guidelines in the policy linked below. 
  • Departmental Roles: 
  • Counseling and Psychological Services (CAPS): CAPS does not write ESA Letters. 
  • DPRC: DPRC determines eligibility for an ESA. 
  • Student Housing: Establishes the license agreement between the university and the student that stipulates each party’s responsibilities around living in a university housing unit.  
  • Residential Life: Residential Life’s role primarily consists of gathering information regarding ESA-related disputes, reports of neglect or behavioral issues. 
  • Office of Student Conduct: Adjudicates claims that the ESA Policy or Addendum has been violated. 

Read more about the CSU Emotional Support Animals policy.

  • Documentation should be recent, relevant and comprehensive. 
  • Demonstrate substantial impact to one or more major life activities. 
  • Adequately verify the nature and extent of the disability in accordance with current professional standards and techniques. 
  • Clearly substantiate the need for all of the student’s requests for accommodations. 
  • Documentation should be written in English, current and printed on the letterhead of the evaluator (unless using the DPRC Disability Assessment Form). 
  • If the original documentation is incomplete or inadequate to determine the extent of the disability or reasonable accommodation, the University has the discretion to require additional documentation.