Feedback and Complaints

The University Police Department values the voices of our community. We are committed to maintaining transparency, accountability and continuous improvement in the services we provide. Your feedback—whether it’s a commendation, concern, or suggestion—plays a vital role in helping us strengthen trust and enhance public safety across campus. 

We encourage all members of the university community to share their experiences with our department. Every submission is reviewed with care and contributes to our ongoing efforts to uphold the highest standards of professionalism and integrity. 

Department Feedback Form 

Citizen Complaints

UPD is committed to fostering trust and accountability within the campus community. To ensure fair and effective law enforcement, officers are expected to uphold constitutional rights while exercising sound judgment in the performance of their duties. 

To maintain transparency and integrity, the department has implemented a structured system for handling personnel complaints. This process ensures that: 

• Officers are held accountable for misconduct. 

• Officers are protected from unwarranted criticism when acting appropriately. 

• Complaints are addressed promptly, fairly, and thoroughly. 

Submitting a Complaint

Complaints may be submitted at any time via: 

• In-person or mailed written statements 

• Telephone, provided sufficient information is given for investigation 

Complainants will receive a copy of the completed complaint form. 

 Citizen's Complaint Form

Investigation Process

All complaints are investigated impartially and include: 

• Interviews with all relevant parties 

• Review of pertinent evidence 

• Completion within 30 days, unless extended by the Chief of Police 

Disposition Categories

Each complaint is classified as one of the following: 

Complainants will be notified in writing of the final disposition.